If you determine upon receipt of your package that there is something wrong with your product, this falls under the legal warranty. Please send an email to support@swimmingpools.be as soon as possible, stating your name, invoice number and any information regarding the faulty device. We will then make sure a suitable solution is found.

If you are entitled to warranty, we will send a new product to you as soon as possible. But you may also opt for a refund of the product.

Tip: If you notice there is something wrong with your product, please take a photo or video as soon as possible and notify us of the problem immediately.

Besides the legally defined warranty of 2 years on conformity, certain products have longer warranty periods. These are factory warranties and are explicitly mentioned on the product page. If you encounter a defect with your product after using it for a while, we will investigate the source of the problem as soon as possible. If it concerns a fault with the product, you will receive a new product as a replacement.

However, we cannot provide a warranty on the installation of these products, as we do not install them ourselves. For tips and manuals for installing your products, do not hesitate to contact us by sending an email to support@swimmingpools.be, or by using the contact via the contact form in the webshop.