If you would like a second opinion with regard to your complaint, warranty, return shipment, etc., you can contact BeCommerce. This is an umbrella organisation whose goal is to provide safe use of e-commerce stores. Our webshop is also affiliated with BeCommerce and strives to attain the best possible service.
They will examine your complaint independently and report to you with regard to your complaint. Of course we will always try to come to a satisfactory solution beforehand.