Handling of complaints

Of course, we prefer to look at any inconveniences together with the customer first. You can always contact our customer service via info@pool.be

If we cannot reach a solution together, you can always contact the consumer ombudsman service.

https://consumentenombudsdienst.be/nl

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN

If you would like a second opinion with regard to your complaint, warranty, return shipment, etc., you can contact BeCommerce. This is an umbrella organisation whose goal is to provide safe use of e-commerce stores. Our webshop is also affiliated with BeCommerce and strives to attain the best possible service.

They will examine your complaint independently and report to you with regard to your complaint. Of course we will always try to come to a satisfactory solution beforehand.

The structure of our webshop has been designed to keep the number of errors to an absolute minimum. There is, however, always a slight chance of something going wrong, because of human error.

First and foremost, we would like to sincerely apologise if something has gone wrong with your order. Our aim is to help you find the best solution to your problem. If you have a complaint, comment, suggestion, etc., then please don't hesitate to contact us at our e-mail address: support@swimmingpools.be.

You can also reach us by filling in the contact form on our website or via social media. You can find us at the Willy Webshop page on Facebook. We will always do our very best to help you with your problem as soon as possible.

Was a product damaged during transport or is it faulty? Do not hesitate to contact us! Feel free to send us photos of the damage by mail. We will then look to see how we can resolve the damage so as to help you as quickly as possible.

Were one or more products of the order missing on delivery? Do not hesitate to contact us! One part of the delivery has probably been delayed, as a result of which not all of the products could be delivered together.

If there are no more packages in transit, an error has likely occurred. In that case, we will send the missing product to you immediately.