Warranty | Webshop.swimmingpools.be

On which products can I get warranty?

You can rely on a statutory 2-year warranty on product conformity for all our products. There are also certain technical appliances which carry an extended warranty period. This warranty period is always stated with the product itself.

Please note: the warranty does not cover installation of the product. If we do not install the product ourselves, we are unable to provide a warranty on this. The warranty therefore only applies to the operation of the product itself.

Do you have any questions about the warranty scheme? Then please contact us by sending an email to support@swimmingpools.be, via the webshop contact form or on Facebook.

Where can I make a warranty claim?

To do this, send an email to support@swimmingpools.be. Please send some photos or videos of the product along with your order confirmation so we can immediately determine what the fault is with the product. We will then arrange for the product to be returned or exchanged.

When am I entitled to claim under the warranty?

If you determine upon receipt of your package that there is something wrong with your product, this falls under the legal warranty. Please send an email to support@swimmingpools.be as soon as possible, stating your name, invoice number and any information regarding the faulty device. We will then make sure a suitable solution is found.

If you are entitled to warranty, we will send a new product to you as soon as possible. But you may also opt for a refund of the product.

Tip: If you notice there is something wrong with your product, please take a photo or video as soon as possible and notify us of the problem immediately.

Besides the legally defined warranty of 2 years on conformity, certain products have longer warranty periods. These are factory warranties and are explicitly mentioned on the product page. If you encounter a defect with your product after using it for a while, we will investigate the source of the problem as soon as possible. If it concerns a fault with the product, you will receive a new product as a replacement.

However, we cannot provide a warranty on the installation of these products, as we do not install them ourselves. For tips and manuals for installing your products, do not hesitate to contact us by sending an email to support@swimmingpools.be, or by using the contact via the contact form in the webshop.