Pick up from the shop

Collection from one of our shops is always free of charge.

We keep your order ready for collection for 30 days. If your order has still not been collected after 30 days, we will contact you.

If all the products are in stock at the chosen location, you will be able to go and get your order the same day. As soon as everything is ready, we will send you a pick-up request. As soon as you have received this, you will know that your order is ready for collection.

The order is processed as swiftly as possible. As soon as it is available at the selected collection point, you will receive an email. In principle, this happens between 2 hours and 30 hours after your order has been placed.

This time depends on the products you have ordered and the pick-up point chosen. If everything is present, the order will always be ready for you shortly after the placing of your order.

Customers who pick up their order and pay online are given priority in the shop.

You can do this during our shop’s business hours. On weekdays, you are welcome in the morning between 10 a.m. and noon. In the afternoon, the shop is open from 2 p.m. to 6 p.m.

On entering the shop, you will see immediately where you can pick up your order.

If you are coming to pick up a product, be sure to bring the order confirmation with you. You will receive this by email after completing your order.

You can choose this when paying for your order. The option appears in the delivery methods.

Pick-up from the shop is not possible for certain deliveries. This is because one of the products in your order is dispatched directly by the producer. This specifically concerns the following products:

• Outdoor showers
• Floats from Sit On It
• Pool ladders
• Heat pumps
• Swimming pool filters
• Summer pool covers