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Willy Naessens Swimming Pools

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Pick up from the shop

Are there any costs associated with picking up my order from the shop?

Collection from one of our shops is always free of charge.

How long will my order stay there?

We keep your order ready for collection for 30 days. If your order has still not been collected after 30 days, we will contact you.

Can I pick up my order in the shop the same day?

If all the products are in stock at the chosen location, you will be able to go and get your order the same day. As soon as everything is ready, we will send you a pick-up request. As soon as you have received this, you will know that your order is ready for collection.

When will the order be ready?

The order is processed as swiftly as possible. As soon as it is available at the selected collection point, you will receive an email. In principle, this happens between 2 hours and 30 hours after your order has been placed.

This time depends on the products you have ordered and the pick-up point chosen. If everything is present, the order will always be ready for you shortly after the placing of your order.

Customers who pick up their order and pay online are given priority in the shop.

When can I come and collect?

You can do this during our shop’s business hours. On weekdays, you are welcome in the morning between 10 a.m. and noon. In the afternoon, the shop is open from 2 p.m. to 6 p.m.

On entering the shop, you will see immediately where you can pick up your order.

What should I take with me when I go to pick up the order?

If you are coming to pick up a product, be sure to bring the order confirmation with you. You will receive this by email after completing your order.

How do I opt to pick up from the shop?

You can choose this when paying for your order. The option appears in the delivery methods.

Pick-up from the shop is not possible for certain deliveries. This is because one of the products in your order is dispatched directly by the producer. This specifically concerns the following products:

  • Outdoor showers
  • Floats from Sit On It
  • Pool ladders
  • Heat pumps
  • Swimming pool filters
  • Summer pool covers
Willy Naessens Swimming Pools
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Come to one of our three shops.
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