As soon as we have received the returned product, we will arrange for the refund. The refund might be delayed during holiday periods only, but we will do all we can to pay everything as quickly as possible. You can count on this!
How do I register notification of return?
You can register a return in one of the following ways: via our contact form, via your account in the webshop, via our Facebook page, by telephone or by post. We then process your notification and send you a return label by email.
How should I return the product?
It's very simple. Stick the return label to the package you want to return.
Make sure everything is well packed so that it doesn’t get damaged.
Then take the package to a DHL collection point near you. You can find this return centre here:
The product wasn’t what you expected? It doesn’t work? Then of course we will help you.
If you want to return a product, you can do so free of charge.
You have a14-day cooling off period. You can register the product for return within 14 days of its receipt.
Do you want to exchange the product? Then send us back the original product within the 14-day period, and we will send you a new product as soon as we have received the first one.
Is the product broken after more than 14 days? Then you are entitled to a minimum 2-year manufacturer warranty.