Frequently Asked Questions
Have you found something you like in our online store and want to order it? Then you will enter our payment process. This starts with the shopping cart. Here you can see which products are currently in your shopping cart and if necessary you can remove products from your cart.
We will then require your details. We do, however, offer you the option to create an account. This way you only need to enter your details the first time you shop with us. For any future order your details from the previous order can be used. But you do not have to open an account; you can also choose to make a purchase as an anonymous visitor.
After entering your details, such as name, address, delivery address, ... you get a chance to check everything again. At the bottom of this page you can then choose your payment option.
The payment itself will take place on the platform of payment provider Ogone. This platform ensures that you can make a secure payment in a few clicks. After successful payment, you will be transferred to the ‘thank you’ page. Once you reach this page, the order already been passed on to Willy Naessens Swimming Pools. We will then send you an order confirmation as soon as possible.
This whole process is done in a secure SSL connection, for which our online store has acquired the necessary certificate. In other words, all your data and payment details are optimally protected.
If you still have questions about the security of your payment and your data, you can always contact us at firstname.lastname@example.org, or you can reach us by filling out the contact form on this website, or via our social media channels (Facebook & Twitter).
When you reach the ‘thank you’ page, your payment has been successful. At that time your order will also be passed on to us. As long as you have not reached this page, no money will have been taken from your account. If you close your web browser before you reach the ‘thank you’ page your order will not be processed.
If you have any further questions regarding the completion of your payment, you can always contact us at email@example.com, or you can reach us by filling out the contact form on this website, or via our social media channels (Facebook & Twitter).
To secure the payment process, we have obtained the SSL certificate. This online store thereby meets all legislative requirements at national and international level. You may therefore assume that your data is 100% secure and that it will not be misused for any form of bank fraud.
If you still have questions regarding the security of the online store, then you can always contact us at firstname.lastname@example.org, or you can reach us by filling out the contact form on this website or via our social media channels (Facebook & Twitter).