Service

In principle, we have every product in stock at all times, unless stated otherwise on our shop’s product page. The products leaving from our suppliers’ warehouses are also always in stock.

In exceptional circumstances, there may be insufficient stock to complete the orders for that day without this having been posted on the webshop. In that case, we will inform you as soon as possible regarding the delivery time. We will then find the best solution together (alternative product, refund, or later delivery time).

We are available every working day from 8 a.m. to 12 noon and from 1 p.m. to 6 p.m. From April to August, you can also reach us on Saturday morning from 9 a.m. to 1 p.m. You can also reach us by telephone during these times.

Outside these times, the best way to contact us is via the contact form or by sending an email to webshop@swimmingpools.be. We will try to help you as soon as possible! You can expect an answer on the first day after your inquiry.

Your package will be got ready and collected by the transport company one day after you place your order. You will receive an initial email with your track & trace code at the time of collection by the carrier. You can follow the further course of the delivery from there.

On the day of delivery, you will receive another email relating to the delivery time.

If you are not present at the time of delivery, you will receive an email with details on where you can collect your package or regarding a second delivery attempt.

Have you recently purchased a product from our webshop, but aren't entirely sure how to install it properly? You can always send an email to support@swimmingpools.be. We will then provide you with as much information as possible to help you install the product properly. It's our way of helping you as best we can with your swimming pool products.

We will gladly provide you with technical data sheets, instruction manuals, catalogue information, as well as our experience.

It is very important to us that our webshop focuses on service and customer satisfaction. And because we want to show that we serve the interests of our customers, we are affiliated with the Belgian association for secure online selling, BeCommerce.

This means that we also adhere to their codes of conduct (see link below).
https://www.becommerce.be/upload/Gedragscode%20BeCommerce%20Kwaliteitslabel20131021095552.pdf

We hope to gain your trust and confidence in this way.

As part of our webshop service, it is our aim to answer your questions as quickly as possible. That's why we believe you should be able to choose how to contact us:

- The first possibility is the contact form in the webshop.
- However, you can also ask us your questions by sending an email to webshop@swimmingpools.be
- If you prefer to use social media, you can contact us via Facebook.
- If there is a problem you can't find a solution to through any of these methods, you can always call us by telephone on +32-(0)55-390390. Please note: our service desk is available to answer your questions from Monday to Friday (9.00 - 12.00 and 13.00 - 18.00).