Where can I get my questions answered?

If you are looking for a particular product, then you may have several questions. Often the information on the page provides a solution. But sometimes this is not enough. In our online store we strive to answer your questions as quickly as possible. That is why we offer you several contact options:

The first possibility is to contact the online store using the contact form on the website. But you can also ask us your questions via email at webshop@swimmingpools.be. If you prefer to use social media, you can get in touch via Facebook or Twitter.

If your query cannot be resolved via these mediums, you can also reach us by phone on the number 055/390.390. Please note that this number is only operational during business hours.

Where can I find the necessary information to install a product?


Did you purchase a product in our online store, but you do not know how best to install it? Then you can always send us an email at support@swimmingpools.be. We will then give you as much information as possible for proper installation of the product that you have purchased. This way we want to help you with your pool installation as much as possible.

We are happy to provide technical data sheets, manuals, catalogue information, ....

Who can I contact if something goes wrong with my order?

Is there something wrong with your delivery and you wish to return it? Is something broken and you have questions regarding the warranty? We are happy to help you. Even if you are dissatisfied, we want to resolve this as quickly as possible.

To this end you can contact our support department. We will review your complaint objectively and try to find a solution. This way we hope to keep you as a valued customer.  

Do you have any questions after your purchase? Please contact support@swimmingpools.be. You can also reach us via the contact form on the website or our social media channels Twitter or Facebook.

If you would like a second opinion regarding the treatment of your complaint, warranty, returns policy, ... then you can contact BeCommerce. This is an umbrella organisation that seeks to ensure safe online shopping. Our online store is a member of this organisation and strives to provide perfect customer service. They will reinvestigate your complaint if you wish. We hope, however, that this will not be necessary.